Note - If your product has been assembled or used in any way, and you discover an issue with your product within 30 days of delivery, you may be eligible for replacement or repair under the Motion RC product warranty policy. Please click here to visit our Warranty Policy page to determine if your product is covered by the Motion RC product warranty.
You can obtain an RMA number by either telephone or email. E-mail RMA requests are preferred and will be processed more quickly. To submit an RMA request via email:
Once we receive your email, a customer service representative will review your return request. If the return is authorized, we will email you an RMA number.
Once you have your RMA number, pack the merchandise you are returning in an appropriate shipping container to prevent damage. You must include ALL the packaging which came with your original order. If possible, reuse the shipping container we originally sent to you. Ship your package using a "trackable" shipping carrier like UPS or FedEx. We strongly recommend insuring your package for the value of the contents. Motion RC is not responsible for lost or damaged packages sent by customers.
Note - Clearly write your RMA (Return Merchandise Authorization) number on a piece of paper/note and place it inside your box. Please DO NOT write any RMA information on the outside of the retail or shipping box.
Send your package to:
Once we receive your package we will inspect the returned product(s) to ensure they are in new condition. If the returned product(s) are in new condition we will issue you a refund for the original purchase price minus any shipping costs paid by either the customer or Motion RC. If the product(s) are received damaged or used, your return will be denied and a customer service team member will contact you to arrange to have the product(s) sent back to you (at your expense).
Please note that the entire return process usually takes two to three weeks. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (2 to 3 business days).