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Motion RC Return Policy


IMPORTANT: You must contact Motion RC to request a Return Merchandise Authorization (RMA) number before returning ANY products. Items returned without an RMA number will be rejected and returned to the customer at their expense.


Please follow these four simple steps to return a product that you have purchased from Motion RC.

Step 1 : Review Motion RC Return Policy - Can your product be returned?

  • If you ordered the wrong item or you no longer want your item, you can return new, unassembled, unused products within 30 days of delivery for a refund. Please note, you are responsible for the cost of return shipping.
  • If your order was shipped using our Free Shipping option, we will deduct the actual shipping cost from your refund amount. Any shipping charges paid by the customer are nonrefundable. 
  • Products that are incomplete, assembled, or used in any way are not eligible for a refund or exchange.
  • Clearance Items and Scratch and Dent Items are sold "as is" and cannot be returned or exchanged under any circumstance.
  • Computer software such as Realflight or Phoenix cannot be returned. 
  • If your return is the result of a shipping error (we shipped you the wrong product), Motion RC will pay the return shipping costs.

Note - If your product has been assembled or used in any way, and you discover an issue with your product within 30 days of delivery, you may be eligible for replacement or repair under the Motion RC product warranty policy. Please click here to visit our Warranty Policy page to determine if your product is covered by the Motion RC product warranty.

Step 2 : Contact Motion RC to request an RMA number

You can obtain an RMA number by either telephone or email. E-mail RMA requests are preferred and will be processed more quickly. To submit an RMA request via email:

  1. Click here to open an email message window (note: make sure to disable pop-up blockers)
  2. Select "Product Returns" from the dropdown menu that says "Select a Help Topic".
  3. Enter your contact information in the "Your Contact Information" section.
  4. Enter the details of the item(s) being returned in the Product Return Details section
  5. In the Ticket Details box, enter a brief summary (issue summary) and a detailed description of your return request, including details of why you are returning the product.

Once we receive your email, a customer service representative will review your return request. If the return is authorized, we will email you an RMA number.

Step 3 : Ship your returned product(s) to Motion RC

Once you have your RMA number, pack the merchandise you are returning in an appropriate shipping container to prevent damage. You must include ALL the packaging which came with your original order.  If possible, reuse the shipping container we originally sent to you. Ship your package using a "trackable" shipping carrier like UPS or FedEx. We strongly recommend insuring your package for the value of the contents. Motion RC is not responsible for lost or damaged packages sent by customers.
Note - Clearly write your RMA (Return Merchandise Authorization) number on a piece of paper/note and place it inside your box. Please DO NOT write any RMA information on the outside of the retail or shipping box.

Send your package to:

Motion RC Returns
320 Cary Point Dr., Unit B
Cary, IL

Step 4 : Process refund, store credit or replacement

Once we receive your package we will inspect the returned product(s) to ensure they are in new condition. If the returned product(s) are in new condition we will issue you a refund for the original purchase price minus any shipping costs paid by either the customer or Motion RC. If the product(s) are received damaged or used, your return will be denied and a customer service team member will contact you to arrange to have the product(s) sent back to you (at your expense).

Please note that the entire return process usually takes two to three weeks. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (2 to 3 business days).