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Can I cancel my order after the order has been placed ?

Posted by Motion RC on |

  • Category: Customer Service
  • Effective August 15, 2020, Motion RC can no longer accommodate order cancellation requests*

    To support the growing demand for hobby products while maintaining our industry-leading shipping speed and fulfillment accuracy, Motion RC has expanded its global operations to include multiple high-speed fulfillment centers. Similar to Amazon and other online retailers, our high-speed fulfillment system runs 24/7. Once your order is placed online, our system immediately begins processing the order for fulfillment including generating pick lists, printing packing slips, dimensioning shipping boxes, etc. Even if your order has not shipped, it has still entered the fulfillment process (7 days a week), and attempting to modify an order results in inconsistency between our ordering system and fulfillment system leading to shipping errors, delays, and other problems.

    If you purchased the wrong item or no longer want an item, you can return new, unused merchandise within 30 days of delivery. See refund policy details here.

    We recommend you always double-check your order for accuracy and completeness before submitting payment and completing your order online.

    Thank you for your business!

     

    *Excludes pre-orders. If you wish to cancel a pre-order, please contact customer service.



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