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Motion RC will not be accepting website orders from July 26 to July 31. More Info

Can I cancel my order after the order has been placed ?

Posted by Motion RC on |

  • Category: Customer Service
  • Effective August 15, 2020, Motion RC can no longer accommodate order cancellation requests once an order has entered the fulfillment process.*

    To support the growing demand for hobby products while maintaining our industry-leading shipping speed and fulfillment accuracy, Motion RC has expanded its global operations to include multiple high-speed fulfillment centers. Similar to Amazon and other online retailers, our high-speed fulfillment system runs 24/7. Once your order is placed online, our system immediately begins processing the order for fulfillment including generating pick lists, printing packing slips, dimensioning shipping boxes, etc. Orders typically enter the fulfillment process ONE HOUR after you place your order (7 days a week), so you must contact Motion RC Customer Service immediately (within one hour of placing your order) if you wish to cancel your order. If your order has already entered the fulfillment process we will not be able to modify/cancel the order as it would significantly disrupt our operations center and cause shipping delays for all customer orders. 

    If you purchased the wrong item or no longer want an item, you can return new, unused merchandise within 30 days of delivery. See refund policy details here.

    We recommend you always double-check your order for accuracy and completeness before submitting payment and completing your order online.

    Thank you for your business!


    *Excludes pre-orders. If you wish to cancel a pre-order, please contact customer service.

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